Return Policy

Our commitment to your satisfaction

Overview

At wraxylonfrozenon.world, we stand behind the quality of our handcrafted products. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Return Period

You have 14 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Eligible Items for Return

The following items are eligible for return:

  • Items that are defective or damaged upon arrival
  • Items that do not match the description provided
  • Items that are in unused condition with original packaging

Note: Due to the handmade nature of our products, slight variations in color, texture, or size are normal and do not constitute defects. Each piece is unique, and these natural variations are part of what makes our products special.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized items (unless defective)
  • Items that have been used, damaged, or altered by the customer
  • Items returned after the 14-day return period
  • Items without original packaging or proof of purchase

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us within 14 days of delivery at help@wraxylonfrozenon.world or through our contact form
  2. Provide your order number, item details, and reason for return
  3. We will review your request and provide return instructions
  4. Once approved, package the item securely in its original packaging
  5. Ship the item back to us at the address provided

Return Shipping

For returns due to defects or errors on our part, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping fees. We recommend using a trackable shipping service and retaining proof of shipment.

Return Address: 1 Bridge St, Caernamarth, Westport, County Mayo, F28 T256, Ireland

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 10-14 business days.

Refunds will be issued for the purchase price of the item. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for items of equal or greater value. If you wish to exchange an item, please contact us within 14 days of delivery. You will be responsible for any price difference and additional shipping costs.

Exchanges are subject to product availability. If the item you wish to exchange for is not available, we will process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

Repair Services

For items that become damaged after delivery, we offer repair services. Please contact us to discuss repair options and pricing. Repair services may be more cost-effective than replacement for certain items.

Late or Missing Refunds

If you haven't received your refund within 14 business days after approval, please check with your bank or credit card company first. If the issue persists, contact us at help@wraxylonfrozenon.world, and we will investigate.

Consumer Rights

This policy does not affect your statutory rights as a consumer. Under Irish and EU consumer protection laws, you have the right to return faulty or misdescribed goods and receive a full refund.

Contact Information

For questions about returns, exchanges, or refunds, please contact us:

Email: help@wraxylonfrozenon.world

Address: 1 Bridge St, Caernamarth, Westport, County Mayo, F28 T256, Ireland

Phone: +353 85 127 7355

We aim to respond to all return inquiries within 24-48 hours.

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Last Updated

This Return Policy was last updated on .